Looking for some quick help using the tools? view some of the most common questions and answers below. Your question not answered below? Email cs@broadlook.com to contact our Technical Support team for assistance.

Q: How do I check if my computer uses a proxy?

A:Internet Explorer Users: Tools > Internet Options > Connections Tab > LAN SettingsMozilla Firefox Users: Tools > Options > Advanced > Network Tab > SettingsIf you use a proxy on either web browser above, you’ll want to ensure you set the proxy area in your Broadlook tools. You can find that area in the tools settings area under the network tab. After you have set the proxy information, please use the “check” or “test” button to verify that you have put the information in correctly.

Q: Unable to create or read C:/Program Files/ Common Files/Broadlook…. Access is Denied.

A: Take the following steps:
1. Navigate to the C drive
2. Go into the Program Files folder
3. Go into the Common Files folder
4. Right Click on the Broadlook Folder
5. Choose Properties
6. Click on the Security Tab
7. Click on the Edit Button (new screen appears)
8. Choose the Users group
9. Click on the Full Control checkbox for users
10. Click Apply
11. Click OK and exit out of those screens.
12. Restart Broadlook Application

Q: Upon activating, I am told that the maximum number of machines has been reached.

A:This usually occurs when a Broadlook application is being activated on an additional machine. Ensure that you have deactivated your tools from the first machine before trying to put your key into the new machine.

If your machine crashed and you are re-installing, please contact cr@broadlook.com with a description of what happened and what keys you are trying to activate.

Terminal Server Users: When using Remote Desktop to connect to a server, the Broadlook tools will lock down to a specific user. If you would like to have many users access the tools on a terminal server, you will have to create a generic “Broadlook” user that all users log into to access the tools. You would want to activate the tools on that “Broadlook” user.

Q: How do I transfer my database for a tool when I move it to a different machine?

A:Transferring databases can be a little more tricky then just transferring the software. The problems arise when you have a very large database that may be larger than a USB drive can support.


1)Open up the tool on the original machine
2)Go into the file menu
3)choose database management

4)click open folder

This is the folder that all your current database files are in. You will want to copy all these files onto something that allows you to transfer to a new machine. External hard drives or shared networked drives are the best option as databases can be larger in size then USB drives or DVDs support

5)Copy all files to transfer location
6)After you have installed and activated on the new machine go into the “File” menu
7)choose database management

8)click open folder

** close the tool on the new machine (If the tool is open, you will not be able to copy over your old database!)

9)Paste all the files from your transfer location into the folder on your new machine.

Q: What is Human Mode?

A:Certain directories have limits as to how fast pages can be loaded and in turn how fast results can be captured. Human Mode will slow down the capture speed while keeping the process automated. Broadlook recommends for all large lists beyond a few hundred records, you use the human mode.

Q: What type of information does do I use Eclipse on?

A:Structured lists, directories and tables. (association directories, “find a” directories, tradeshow lists, licensing boards)

Q: What is the end result or throughput of using Eclipse?

A:Whatever’s listed on the page, or if a directory of “subpages” whatever is within said subpages. Can be contacts, can be entity information, can be anything.

Q: When should I use Human Mode?

A:Human Mode in Eclipse should be used on any captures more than a few hundred results. If you are below that mark, it’s always safer to use Human mode, but not as necessary.

Q: I tried to install Eclipse, but got an error message “unable to create file: eclipse.dat”.

A:That message often relates to permissions on Vista / Windows 7.

1.Navigate to the C drive
2.Go into the Program Files folder
3.Go into the Common Files folder
4.Right Click on the Broadlook Folder
5.Choose Properties
6.Click on the Security Tab
7.Click on the Edit Button (new screen appears)
8.Choose the Users group
9.Click on the Full Control checkbox for users
10.Click Apply
11.Click OK and exit out of those screens.

12.Restart Broadlook Application

Q: Why does analyze capsules not pick up everything I can see on a directory listing?

A:Analyze capsules relies on various parsers to detect what fields are present in the directory listings. If you see a field that is not picked up by analyze capsules, you can still extract that field via the extract text block option.

Q: How do I capture a list if I do not have the login to access it?

A:If you do not have access to a directory, Eclipse will not be able to capture it for you. If you need a password to login, you must first get that login information before you can use Eclipse on the directory.

Q: When I create capsules, I keep getting errors in my capsule column

A:Depending on the error message, the list may not be capture able. If you are getting errors on every capsule, here are a few tests:

Is Eclipse able to access the internet?

  • Open up the tools and go into Eclipse options.
  • Choose the network tab and press the “check” button to verify that you get “Success”.
  • If not, make sure you put in any needed proxy settings.

Does it get errors on all capsules?

This often happens if a website is in https:// instead of http://. The s stands for secure and some https:// sites will not be able to capture in Eclipse. Email cs@broadlook.com with your example to allow us to test this for you.

Does it get errors just on some capsules – The site may not be able to load pages as fast as you are pulling them in Eclipse. The easiest solution to this is to turn on Human Mode and re-attempt to capture the results.

Q: How do I use the auto-login features of Eclipse’s bookmarks?

A:Auto-logins is a feature that allows you to store the user and password in your bookmark. If you store this information, you can open the link in Eclipse and it will auto-login to get you ready for the capture. You can right click after you have added a bookmark and use the login wizard option to put in the login information. After you have saved the bookmark, you will now see that double clicking and loading up the site will show you as logged in.

Q: When would I want to create a macro in Eclipse?

A:If you plan to do the same capture many times, it would be something that creating a macro is designed for. If you are only capturing the site once, you will not save time by creating a macro. For the repeat captures, macros allow you to automate clean up tasks in the eclipse grid like extract text blocks and splitting columns.

Q: What is the “URL before” and “URL after” columns for?

A:When you capture links in Eclipse, you will those two columns that are usually blank. If your links had something before the link, like a company ID number, that would show up in the “URL before” as it was right before the link. The “URL after” is similar in the nature that it captures whatever directly follows the link you captured. If they are both blank, you can use the delete column button to clean up those extra columns.

Q: How do I use the Extract Text Block function?

A:Extracting text blocks is one of Eclipses most powerful functions. What you will need to successfully accomplish this task is a unique starting and ending point that will be found on every directory listing. You can then right click on the capsule column and use the “extract text block” option under the Capsules submenu. To find out more information and get a walkthrough of this process, signup for the Advanced Eclipse training on www.broadlook.com

Q: When I analyze capsules, very little data is captured and the “% all” is low?

A:The “% all” is designed to show you what percent of your records contain that information. If you have different structures in your list, you will see that those values that are unique to a few records will have a low “% all”.

Q: What type of information does do I use Profiler on?

A:Company, educational, government association, and non-profit organization websites that have association with a desirable “entity.”

Q: What is the end result or throughput of using Profiler?

A:Contact data related to the site’s URL, including names, titles, email, phone, and bio’s; user-defined info; “about us” info, and back links.

Q: Why can’t I manually edit the name column in the results of Profiler?


A: The Full Name column in Profiler is not an editable column. It represents the combination of all the name parts (first, last, pre, post, middle) as well as icons to denote where records where found.

To edit the name of a contact, you can right click and use the customize grid option to add first name and last name columns. The First Name and Last Name fields will allow you to edit and change as desired.

Q: What do the icons in Profilers name column mean?

A: Filled in star – Contact was found on a company management page.
Empty star – Contact was found on a board page.
D – Came from an external database source.

Q: I just exported my contacts into Excel but the Excel sheet was empty.

A:Usually it means that in one step in the export, you used the filters and ended up excluding all the contacts from your results.

The top 2 areas to check:
Contacts Tab in Profiler – Export range: If you have this set above 100, you are removing a lot of contacts. The export range controls the minimum score that a contact must have to be able to be exported. If you have this set at 500 for example, you will only have a few contacts in each company that are able to be exported.

Step 2 of export wizard: In this step, you get to choose what you require of your contacts i.e. bio, phone, email, title, even specific titles. If you checked the phone and email boxes, you will only be able to export contacts that have both a phone and email. An easy test to make sure everything in this screen is unchecked, and you will see in the bottom the results that would be exported. Now with each box you check, watch that preview area to see what effect it has on your exportable results.

Q: How do I export out just the company information from Profiler?

A:In the first step of the export wizard, you will see a checkbox on the bottom that says “export only company information”. If you check this box, it will bring you out just the company details. You will still see a screen where you see contacts options like email and phone, but this is not used and can be just advanced through.

Q: Some of my contacts do not have an email address, how can I get that information?

A:There are a few ways to get email addresses. Most companies have a specific structure to their emails (i.e. first.last@company.com). If Profiler has enough emails to identify a trend after completing a profile, you can right click and you will be able to auto fill emails with suggested values. You can do this for one contact, or highlight a group of contacts and do it in mass.

Q: How do I re-run a plan that I have already completed?

A:The quickest way to rerun a completed plan is to right click on the company grid of the plan you wish to rerun. You will see an unmark all option. You should now see all the companies no longer have the done checkbox checked. You can now hit run plan and it run all your companies again in that plan.

Q: My Profiler is running extremely slow, is there any way to make it go faster?

A:There are a number of things that could affect this.

Memory on your machine – We recommend that the computer has at least 2 GB’s of memory to run Profiler

Profilers Database is very large – When you accumulate plans over time, the database and size of Profiler will continue to grow. The larger the database gets, the harder Profiler has to work to add additional materials to the already existing database.

Quick fix: After completing plans and exporting the results, delete old plans that you no longer need. This will free up the space that was used by that plan and allow Profiler’s database to stay small and fast

Q: I Profiled a company and no results came back.

A:When no results come back, it means that Profiler was not able to access that company’s website. To test what cause it is, try to browse to that site your browser. You will be able to see if it loads, redirects, or has a flash entry page Site no longer exists – some lists may contain sites that are not live anymore. Easy to test if this is your problem, just try to navigate to the site.

Flash entry page – some sites may have a flash video that loads before the page’s homepage is shown. You will want to navigate in your browser to a page beyond that flash video and copy and paste that page’s URL back into Profiler. Reprofile that new page to get the company’s results

Redirected page – some sites may own many domains that redirect to their main domain(i.e. my-nikes.com and my-adadis.com both redirect to my-shoes.com.) You will want to put into Profiler the end website that you got redirected to. Reprofile that company with the new site to get results.

Q: How do I export only contacts with specific titles into my database?

A:In the step 2 of the export wizard, you will see your filter options. Title filtering allows you to choose a title(s) that you wish to export from your list of contacts. After checking the title filtering checkbox, you’ll need to click the edit button on the right to create your list of titles. Make sure to think of all the possible variations of your desired title. If you are looking for a Director of Marketing, you would also want to include Marketing Director, Marketing VP, and any other similar titles.

After you have added your titles, make sure your lower section of your preview still has results. If that preview section is blank, your export will contain no contacts as well.

Q: I have Profiler X, but don’t see anything on my Hoover’s tab.


A: Ensure you have the Hoovers enabled in your settings. Go under the tools and then settings. You will see the plug-ins tab on the right. Hoovers enabled should be checked. The second possible reason that your Hoovers tab is blank, is that your company does not have a DUNS number filled in. You can right click on that company, and use the DUNS lookup to manually fill in this information. You will need to re-run that company to get the Hoovers information if either of the above cases was true.

Q: Creating an MPC Report.

A:The MPC report is an integration between Job Pulse and Profiler. It allows you to take the current open jobs from job pulse and combine that with the relevant hiring managers at the companies that are hiring. If you are interested in learning more about this, signup for the monthly MPC class on www.broadlook.com client center.

Q: What does the green icon and blue circle represent in Profilers contact grid?

A:The green icon / gray icon represents the new status of each contact. If it shows a green icon, it means that it was first found in Profilers last run. If it shows a gray icon, it was found first on an older run. The significance is that if you are running profiler for the second time on a company, you can quickly see which contacts are new verses those contacts that you have already found previously.

The blue circle means that there was more information about the contact, typically a bio field. If you click on any contact that has that icon, you will see a panel in the bottom right corner of profiler that shows the additional information.

Q: What are good settings for “Max homepage search depth” and “Max pages to extract”?

A:The default settings are the best settings for the majority of companies. You do have the ability to change this depth for larger companies where 500 pages may not be enough of the website to gain all your desired data. We do not suggest going much higher than the 3000 max pages to extract. Be aware that when you increase the number of pages extracted, it will cause each company to take significantly longer to complete, as you are looking at 2,3, or 10 times the pages from the default settings.

Q: What are “Trigger Events”?

A:Trigger Events allow a profiler user to identify pages on a company’s website that mention specific keywords of interest. You could use this section to track which companies have current job postings or mention a recent merger or acquisition. This area can also be customized to a user’s list of keywords instead of just the default events.

Q: Why does Profiler take forever on some companies?

A:Profiler respects the robots.txt settings of every website. Robots.txt allows the website to put a limit on the crawl speed of how quickly pages can be grabbed off the site. Some sites require that you can only grab 1 page every 10 seconds, which will cause Profiler to go very slowly through that site compared to the company that does not have a speed limit.

Q: What type of information does do I use Diver on?

A:Used as a browser in conjunction with search engines like Yahoo, and Google, to harvest contact data, using search strings.

Q: What is the end result or throughput of using Diver?A:Contact, resume, and social network information from search engine results pages (SERPS).

Q: What search engine is best to use with Diver?

A:We suggest you use them all. Each search engine has a bit different results, and to get the most complete list of results, you should repeat your capture in yahoo, Google and Bing.

Q: How do I improve my results in Diver?

A:Diver pulls results from your search results. If your results in Diver are not very targeted, it means that your search results in the search engine are not very targeted. Usually it is as simple as working with your search string and adding some advanced features to get the results you want. If you are looking to ensure your contacts have phones or emails, make sure to include that in your search string. If you wanted only people with specific experience or in a location, make sure to include keywords to require those skills or locations to be present.

Q: What is the Custom option in Diver for?

A:Diver has the ability extra information from public LinkedIn profiles. This “magic dive” button will light up whenever you do a search with site:linkedin.com. Diver will extract all the fields you would normally see in the LinkedIn profile like connections, current position, past positions, bios and locations.

Q: What columns does the Filter search box work on?


A:The filter box searches through the entire grid to ensure whatever you type in is in the row. You can filter by anything in the grid including titles, area codes, education, or skill sets. After you have typed in your filter keywords, you will see the results change to the filtered down list of results that matching your filter

Q: How many results can I export?

A:Diver does not have an export limitations except for when you use the custom option. You can extract 1000 rows of custom data every day (i.e. 1000 LinkedIn profiles). Even if you reach the 1000 custom limit, you can still continue to use and export resumes or contacts, just not additional custom searches.

Q: How do I get more results with an email address?


A: When looking for email addresses, makes sure in your search string you include things like (“email:” OR “email me at” OR “my email”). It won’t guarantee the records have an email, but it will dramatically increase the number of results that do.

Q: How do I create custom bookmarks?

A:Divers bookmarks are not just website favorite, but you can save your best search strings for future use. In addition to just saving the search string, you can create a custom bookmark by including wildcards like this < Location > < Title >. When you run that bookmark the next time, it will prompt you to fill in whatever value was in between < and >. For ours it would let us fill in a location and title of interest.

Q: When would I use the “Dive into Results” button?

A:For search engines that are not directly supported, i.e. Ask.com, you can still use Diver, but you may have to click the Dive into results button after you search to tell Diver to extract your information.

Q: Setting search results to “100 per page”

A:This is one of the easiest ways to save time. Bing, Yahoo, and Google all have an option to show 100 results per page instead of the default 10. Diver will extract information from your entire page. Setting your “100 per page” helps you to have 10 times the work by doing all 100 on one page.

Q: How come I can only export LinkedIn data into Microsoft Excel?

A:The data in LinkedIn profiles doesn’t have a place necessarily in our supported targets (i.e. number of connections, past positions). Excel will accept all the fields into an excel sheet that you can then import into your database and custom map your fields to place them into your desired location in your database.

Q: What type of information does do I use Market Mapper on?

A:Descriptive language that would be indicative, and unique to the home page and “about” pages of desired company websites. Q: What is the end result or throughput of using Market Mapper?A:A listing of websites that match said criteria. This listing can be exported to Excel, or to Broadlook Profiler.

Q: How can I geographically target my search?

A:Market Mapper cannot be geographically targeted, but it can be geographically focused with the split by area function. Market Mapper still searches just via the keywords found on the home and about page of a company’s site, so it will only mean that the company lists the location of interest on one of those two pages. Be aware that if the company lists on their “contact us” page the location that matches your desired list, but that location is not on its home or about page, it will not show up in your results.

Q: I know the industry I am targeting, but can’t seem to get any good results?

A:The most likely cause is the keywords you are using when building your plan. If the keywords are too generic, your results will have a lot of extra “junk” results as well. It is best to target keywords that are two or three words long and with quotes around them.

Q: How can I use market mapper to find lists or directories?

A:Market Mapper can create a list of anything, including lists. One use for market mapper is to generate a list of associations for a specific industry. If you are using Market Mapper to generate lists, make sure that you turn on the .org targeting in your settings.

Q: When should I use advanced filtering?


A:When your results contain a number of websites that contain your keywords but are not of interest, turning on advanced filtering can help. Advanced filtering allows you to setup “exclude keywords” to remove results that contain specific keywords. Be careful with your excludes keywords as you will not want to use something generic like blog or newspaper, as a company may have a corporate blog linked from their home page. The rule for excludes is that just like keywords, make then two or three keywords long and usually with quotes around them.

Q: I keep getting a lot of poor results, how does it exclude them?

A:The easiest way to exclude your results that are poor is to change your keywords that you are searching with. If you add quotes to a phrase, or include an additional word, you often remove the majority of junk results that were previously coming back.

Q: How many keywords are ideal when using Market Mapper?


A: When you start off, one keyword is best. If you only use one keyword and your results are not very good, you know what to change. When you are all finished, you should have 10 to 15 keywords to get the most complete list of companies.

Q: Calibration Search Vs. Full Search

A:Calibration search will bring you back the first 50 results. Use this for the initial and refining stages of working with Market Mapper. Full Search should only be run once after you have added your additional keywords and gotten the 50 good matches with calibration search.

Q: How many search terms are needed for good results?


A:You can get good results with just one keyword, but to get complete results you will want to have around 10 to 15. It comes down to each company may list the specialty a different way. Unless you have a number of permutations, you could be missing a huge part of your list of companies.

Q: What type of information does do I use Contact Capture on?

A:Contact information from electronic documents. (email signature files, “static” contacts on web pages, contact data from Word and .pdf files.)

Q: What is the end result or throughput of using Contact Capture?  

A:“Parsed” contact information. Everything should be in the “right field, right order.”

Q: What types of files can contact capture extract information from?

A:Contact Capture can pull information from any text blocks. WebPages, PDFs, Word Documents, Excel spreadsheets, text files, ect. Contact Capture cannot capture from images or PDF’s that are protected from copying the text. If you can highlight the text and copy from the file into another file, contact capture can capture it.

Q: My contact’s name is not being recognized by Contact Capture.


A: Contact Capture uses cues to determine what is a name and what is not. One common cue that can throw off contact capture is if the name is not capitalized. If you run across a name that you are not able to capture, email cs@broadlook.com with your example.

Q: Every capture I do erases the previous ones, how can I make it append?

A:By default, Contact Capture will run in overwrite mode. Each additional capture will override the previous capture. If you plan to build up a list over many captures, you can switch it to “Append mode”. Clicking on the button in the bottom left that says Overwrite will change it to Append. Click again on that same button if you wish to change it back in the future.

Q: What is the difference between the FREE version, PARTNER version, and the PAID $209 version of Contact Capture?

A:The FREE version of Contact Capture only includes generic and CRM export targets and includes only email support. PARTNER versions of Contact Capture include the FREE targets plus the ability to export directly into that partner’s application tracking system and includes only email support. The PAID version supports all available export targets and includes phone support for the first year of your license.

Q: Every time I close contact capture, I lose the data I was working on.

A:Contact Capture is designed to be a tool to capture and export your data. If you are working on a list over time and want to make sure it saves, you can turn on auto save grid in your settings. This will allow you to close contact capture and then come back at a later point to your list. The safest choice however is always to save your work using the file save option.

Q: Why do I see the contact information inside of the tool on the right, but it is not showing up when I export?

A:Contact Capture’s preview on the right side shows you what contact capture saw. If that does not match the results in your single view record, you can use that section to copy and paste the values from into the grid manually. Remember if you are having issues with a specific capture, email cs@broadlook.com with your example and let the Broadlook team help you by suggesting the most effective way to capture your data.

Q: I registered for a free key online but have not received any email yet with my key.

A:Please email cs@broadlook.com with the information you registered with and we’ll be able to lookup and provide you via email your license key.

Q: What is the “Preprocessor”?

A:The Preprocessor area of the Contact Capture is for the advanced user and capture. The preprocessor allows you to set specific actions to occur if contact capture runs across a defined example( i.e. if it sees fname: you can use the preprocessor to change it to first name:)

Contact Capture for Mobile


Q: Blackberry error on install “the download module is incompatible with data already stored on the device.”

A:There is an older, out of date module existing for the application. Remove the application completely using the steps in the article on removing the application

Q: Blackberry warning “More than 2k was found on the clipboard. Capturing from the first 2k.”

A:Parsing will still complete, this is merely a warning that too much data was found on the clipboard to submit via the web.

Q: Blackberry error “No contact information found”

A:Data submitted to the webservice returned no valid contact information.

Q: Blackberry error “Service returned unexpectedly”

A:Indicates a Website or Server wasn’t found be it the device’s DNS or the carrier’s DNS.

Q: Blackberry error “No data was found on the clipboard”


A:Client has no data on the clipboard or less than 5 characters on the clipboard to submit to the webservice for parsing.

Q: Blackberry error “Unable to connect to service”

A:Indicates the Blackberry’s HTTP service or internet connection isn’t available. Client might be routing through a proxy on wifi and the app cannot get a http object for use 3G signal is too weak or non-existent

Q: How to uninstall Blackberry Contact Capture.

A:On most models an existing version of Contact Capture might need to be removed before installing an update. There are many reasons for this most of which point to the lack of a packaging system on the blackberry. To remove an application one must verify it uninstalled in two locations.

First location to uninstall:
1) Goto Options-> Advanced Options -> Applications
2) Hightlight ‘Contact Capture’
3) Press the menu button and click on ‘Delete’

The menu may ask for the phone to reboot. This is necessary for internal management so allow the phone to reboot. Second location to uninstall (known hiccup location):
1) Goto Options-> Advanced Options -> Applications
2) Press the menu button and click on ‘Modules’
3) Highlight ‘Capture’
4) Press menu button and click on ‘Delete’

The menu may ask for the phone to reboot. This is necessary for internal management so allow the phone to reboot. After the two locations above are removed (or confirmed removed), the application is completely removed from the system.

Q: What type of information does do I use Job Pulse on?

A:Job posting queries by title, keyword, company name.

Q: What is the end result or throughput of using Job Pulse?A:Job postings from 200,000 corporate sites, major and niche job boards, and from job posting aggregators.

Q: How can I exclude Recruiter postings from my results in Job Pulse?

A:Job pulse has in its settings area the option to turn off various options including recruiter sites and recruiters from job boards. If you have completed your search, you will have to clear your results and re-run the search with the new settings.

Q: Why I am only getting a few hundred results from a generic search that should get me thousands?

A:Each search in Job Pulse goes to many different sources to get your list of results. Each source has a max results per keywords that will pull back. A quick way to increase your results is to break up your single search into many searches that are location specific.

Q: How do I take my Job Pulse results and put them into the MPC report?

A:To take advantage of the MPC report, you must have the same companies in Job Pulse as well as in Profiler. From either tool you can choose to export and select the MPC report option. The exporter will walk you through all the steps needed to get your custom MPC excel report.

Q: How do I view the actual job posting instead of the parsed out results?


A:To access the true link for each job posting, you will need to add the URL column to your Job Pulse grid. You can do this by right clicking anywhere in your results, and selecting the customize header option. You will then see a list of possible columns to add. Click on and drag the URL column up into the header area of your results. After you have placed your curser in the location you wish to now show the true URL, let go of your mouse button and you will see that column now appear in your grid. Clicking on any URL in that column will take you directly to the posting itself.

Q: Where can I export my job Pulse results to?

A:Job Pulse uses the Broadlook Universal Exporter (BLUE). You will be able to export to various generic targets as well as many CRMs and Applicant Tracking Systems. When exporting to your database, Job Pulse will send over the contacts and company found in each posting into your system. If you are looking to export the job postings themselves, you will have to export to excel. After exporting to excel, you can then import the excel sheet into your database if you have created custom fields to support job postings.

Q: Can I run more than one search at a time in Job Pulse?


A: You can search an entire folder at one time. Clicking on any folder will show you an option to “Start Folder Searches” that will allow you to run all searches stored in that folder. If you currently do not have your searches organized by folders, right click to add a new folder. After you have added a new folder, you will be able to drag and drop your existing searches into that new folder.

Q: Do Boolean searches work?

A:Due to the varying sources that Job Pulse queries, Boolean searches will not work. Job Pulse directly pulls results from various major job boards like monster, CareerBuilder, dice, ect as well as thousands of corporate sites and smaller job boards.

Q: How do I find the contacts for job postings?

A:Job pulse will pull any contacts listed in your job posting automatically into the Job Pulse grid. If you are looking to gain additional points of contact at a company, you can export your list to Profiler to find all the available contacts at that target company.

Q: Why do surrounding cities come up in the results from the city I specified?

A:Depending on the specific search terms, you may find that your search branches out within a radius around your targeted location. Many sites list job postings via a major metropolitan area and may include many cities near that area in the results.

If you are looking for specifically one location, you can use the (v) character to pull down a list of all found cities. You can then select the one or few locations that you want to show in your results.

Q: What type of information does do I use Content Hound on?

A:News articles, relevant links, and book listings on thousands of sites across the internet.Q: What is the end result or throughput of using Content Hound?A:Exported webpage files (html, xml, php) with fresh up to date content on your website.

Q: Why are my new results not showing up on my website?

A:If you are able to export successful, the issue is most likely with the file being in a different location on your website then you are looking. The easiest way to test this is to load up your FTP site and confirm that there is a new file there.

If it is shown via ftp, then you should be able to browse to it on your website. If you continue to have issues, you will want to contact your website administrator to assist you with that page

If that file is not shown via ftp, you should confirm that your location information in Content Hound’s settings include the correct location and login information to post to your website. A common issue at this step is that the file is going into a different folder or area of your website then where you need. You can change the settings and re-export your results.

Q: How do I reject the results by default?

A:In the settings tab of Content Hound, you will see an option “reject all new results”. With the results rejected, nothing will be exported until you approve each article

Q: Can I customize the look of my news results when I export them to my website?


A:In the Configuration tab of your export, you will have the ability to customize the HTML code of the results. You can add formatting, CSS labels, and additional fields in this area that will affect your export.

Q: Is there a limit to the number of searches I can do it Content Hound?

A:There is no limit to the number of searches you can conduct.

Q: What does Content Hound support exporting results to?


A: Content Hound supports exporting to FTP websites, local files, twitter, and word press blogs. You are able to export a single search to one or many targets and each search can have a different export target.

Q: I do not see any results showing after Content Hound completed searching

A:If Content Hound successfully searched and showed progress, the most common cause is that you have currently are not showing rejected. Right click in your results area and click show rejected.

Q: What information is needed to setup Content Hound to work with my website?

A:On initial setup of Content Hound. You will need the following things to integrate Content Hound with your website: Global settings
FTP location: usually this is just your websites with ftp:// in front of it (i.e. ftp://www.mywebsite.com). If you do not know this location, please contact your website administrator.
User: this allows Content hound to post files to your FTP site via your login (i.e. username)
Pass: this allows Content hound to post files to your FTP site via your login (i.e. *******)
Location: You will be able to choose a specific folder or path that you with to post your files (i.e. hotdogs/news/)

Each Search
File name: each search requires a filename that upon export will be created with your list of results (i.e. news.html, mynews2.html)

Q: How do I export all articles found without having to approve them all?

A:If you currently have “reject all new search results” checked, you will need to uncheck this. Then you will need to clear your current results and rerun your search(s). You will notice now that your results that previously had (!) will now all show (*). All results that show (*) are able to be exported

Q: What type of information does do I use News Pulse on?

A:News queries at the topic, industry, company, or contact level. Anything of interest, really.

Q: What is the end result or throughput of using News Pulse?

A:Links to news articles, sourced from thousands of sources, updated automatically, or on demand.

Q: How does the news pulse feature “keep me informed” work?

A:If you select keep me informed on any search, News Pulse will continue to run and notify you when any new articles that match your keywords are found. If you minimize News Pulse with this feature turned on, you will see a flash exclamation point in your bottom right corner if new news articles have been found for you. Never be the last to get the news again.

Q: What is the quickest way to get my results into an email?

A:Highlight the results you want to email and right click to copy to clipboard. Open your email compose message and paste your results into the body of your email.

You can customize the look of that pasted area from your news pulse settings area. In the Clipboard tab of the settings, you can edit and design the layout to fit your needs and all future copy and pasting will adopt the new format.

Q: Can I capture the Contacts in my news results?

A:Double clicking on any news article in the results will open that article in your bottom right browser in News Pulse. After the article has loaded, you and use the Contact Capture button to parse the news article to find any available contacts or companies found in that article.

Q: How do I exclude results from specific sites?

A:Under the tools menu, you will see a “source excludes” option. You can add any source(s) that you wish to not see in this list. Type in the source’s name that you wish to exclude (i.e. South Bend Tribune, Science Daily)

Q: What is the “Tag Cloud” area for?

A:The Tag Cloud is designed to show you the most common keywords that are found in your news articles. It will change with each search based on your keywords.

Q: I keep getting the error “unable to register act.blue library” when exporting to ACT

A:This often is due to security permissions on your computer preventing certain files from being registered on your first run. To get around it:
1) close the tool that you were using
2) right click on that tool and choose to “run as administrator”
3) complete your capture and begin the export
4) choose your ACT version and go through the steps in the wizard

After you have successfully export to ACT, you should be able to export in the future without having to use the run as administrator option.

Q: I keep getting the error “Cannot connect to SOAP” when exporting to SugarCRM

A:There may be problems with your Sugar installation. Ensure that your site has the file soap.php. Make sure for your URL, you use the correct location of that file (i.e. http://www.mysugarsite.com/soap.php, http://www.mysite.com/sugar/soap.php).

Q: How do the Broadlook Tools handle duplicate information in my database?

A:Each export target will handle duplicate information differently. Some targets use strict duplicate checking for both companies and contacts, while others duplicate check only on company name. To ensure what your database uses, export one or two records to your database, and then export the same records a second time. You will be able to see if there are any new records added or if the duplicate checking has filtered off those duplicate records.

Q: I’m exporting to PC Recruiter and do not know my database name.

A:You can always find the canonical database name of the database you want by going to (in PCR):
system->Console: Data Locations/System Setup/Utilities->Candidate And Employer Registration Links->(select the database you want, click go) When you are on this screen, you can look at the value after the “uid=” in the listed URLs, and that will be the canonical database name. If you need further help, don’t hesitate to contact PCR’s support department at support@mainsequence.net

Q: When I attempt to export to Salesforce Professional, I get this error “API DISABLED FOR ORG”.

A:That message is displayed for users of the Professional version. Broadlook currently only supports exporting to the Enterprise version. To export to your Professional version, you can use the generic target export of excel, csv, or vcards to then load the information into your database.

Q: What is the normalizer in the last step in my export?

A:Broadlook’s normalizer allows you as an end user to control the format of all your outgoing data. Choose standards for your company’s data and all future export will follow those standards. Options include things like how to handle incorporated companies. Do you want to list that as Company Name INC, Company Name INC., Company Name Inc., Company Name Inc, Company Name Incorporated, ect.

In addition to creating a company standard, the normalizer will help prevent duplicates as most duplicate checking looks for exact name matches and the variations above would all be seen as new companies.

Q: What type of information does do I use Phone Finder on?

A:Lists of contacts; including name, city, state, and preferably address; in Excel, or comma delimited format.

Q: What is the end result or throughput of using Phone Finder?

A:A listing of websites that match said criteria. This listing can be exported to Excel, or to Broadlook Profiler.

Q: Why does Phone Finder re-search completed numbers when I continue with my list?


A: Until you approve the numbers in your results, Phone Finder will try to get you additional numbers. If you have completed searching a list of numbers, make sure you go through and approve all numbers of interest.

Q: Why didn’t it find any results for certain contacts?

A:Some contacts given the location may not have a public listed phone number available.

Q: What type of information does do I use Title Research on?

A:Known professional titles of desired contacts.

Q: What is the end result or throughput of using Title Research?

A:Other professional titles appearing on pages with your known title. These can be alternative professional titles, or titles of influences of the desired contacts.

Q: What is Title Research?

A: Title Research is a free widget that Broadlook provides to its paid clients. It is designed to help create a list of titles that are similar to a title you search with. This tool can be very useful when using Profiler’s title filtering or searching via Diver.

Q: Why do I not have this tool as part of my package?

A:Title Research is not a packaged tool, but any client that is looking to receive free copies of this should sign up for the bi-weekly BL104 – Working with “Widgets” – Title Research, and Contact Capture. Each attendee will get training on how to use Title Research as well as free copies of this useful tool.

Q: Does Title Research Integrate into any of my Broadlook tools?

A:Title Research does not directly integrate into any Broadlook tool. The results of your search can be copied into your clipboard and then easily copied into any Broadlook tool where you would benefit from a list of similar titles. It is most often used with Diver in assisting in creating search strings as well as Profiler to help on your export pull contacts with specific titles of interest.